Move On 24/7

Home / Delete Your Account

Delete Your Account

You can request deletion of your Move On 24/7 account at any time — for both customer and rider accounts.

Last updated: 21 September 2026

1. Delete your account in the app (fastest)

If you can still sign in, this is the quickest way — it takes less than a minute:

  1. Open the Move On 24/7 app (customer or rider).
  2. Go to Profile.
  3. Tap Delete Account.
  4. Review what will be erased and what is kept, then type DELETE to confirm.

Your request is recorded immediately, and access to your account ends right away on every device. Permanent processing happens automatically after a 30-day period.

2. Can’t sign in? Request deletion by email

If you cannot access the app (for example, you forgot your password or no longer have the phone number), email us from your registered email address:

  • Email: moveonsupport@moveon24-7express.com
  • Subject: Account Deletion Request
  • Include: your full name, the email address or mobile number registered to your account, and whether it is a customer or rider account.

We may ask you a few questions to verify that the account is yours before we process the request. We respond within the period required by law.

3. What happens after you request deletion

  • Immediately — your sessions end on every device, and you are signed out and blocked from signing back in.
  • Within 30 days — your account is permanently processed for deletion. This waiting period exists so that any open delivery or wallet matter can be settled safely.

What is erased

  • Access to your account
  • Your sessions on every device

What is kept (and why)

Some records must be kept for legal, accounting, safety, and dispute-prevention reasons — they are retained securely and are no longer linked to an active account:

  • Delivery and order records
  • Uploaded documents and photos (kept securely for verification, disputes, and fraud prevention)
  • Wallet, earnings, and cash-out history
  • Support history
  • Account record for authorized administrators

If your account has a wallet balance or an unfinished delivery, the app will ask you to settle it first — this protects your money.

4. Questions

For any questions about account deletion or your data, contact moveonsupport@moveon24-7express.com. See also our Privacy Policy.