Frequently asked questions

Not yet. The app is being tested in Pampanga and we will announce the public launch here and on Google Play. Email moveonsupport@moveon24-7express.com if you want a heads-up.

All 22 towns and cities of Pampanga, from Mabalacat and Angeles down to Macabebe and Masantol. Pickup and drop-off both need to be inside the service area. Other provinces will come later.

Yes. Move On 24/7 is operated by Treebeaver Courier Services, a business registered with the Department of Trade and Industry (DTI) and the Bureau of Internal Revenue (BIR), Revenue District Office 21B (South Pampanga).

A motorcycle delivery is PHP 30 plus PHP 4 per kilometre, and a 1% booking fee is added. Priority delivery adds PHP 50, and bookings from 8 PM to 6 AM add PHP 25. The app always shows the full fare before you confirm. You can try the fare estimator.

Cash on delivery, or Move On Credit (the in-app balance). More payment options, such as GCash and QR Ph, will be added when our payment partner is approved.

Regular may be grouped with another delivery going the same way, which keeps it cheaper. Priority (PHP 50 extra) gets one rider who carries only your package, with no extra stops.

Yes. When booking, choose Schedule for Later and pick a time.

Yes, in the app. 100% of every tip goes to your rider.

Install the Move On app, choose Courier Partner, then Start Application. The form has 8 steps; have your documents ready before you start. See Ride with us for the full list.

Nothing. Move On riders keep 100% of every delivery fare and 100% of every tip. There is no commission per order. Instead, riders pay a small subscription to start accepting and receiving orders.

The Monthly plan is PHP 100 per month. While your plan is active you can receive and accept as many orders as you want, and you keep 100% of the fares and tips.

Your first payment also includes a one-time PHP 200 security deposit. It is refundable when you request deletion of your rider account, after any outstanding balance is settled.

Plans do not renew automatically, so you are never charged without confirming. Renew any time from the app; the new month starts when your current one ends, so you never lose days. If your plan ends during a delivery, you can still finish every order you already accepted.

Prices are subject to change without prior notice. The amount shown in the app when you confirm is the amount you pay.

No. Each email address can have one application. After you apply, the app shows your application status instead of a new form. If our team asks you to correct something, you can resubmit once.

In the app go to Profile > Delete Account. If you can’t sign in, follow the steps on our account deletion page.

Illegal items, weapons, explosives, hazardous or flammable materials, and anything else listed in our Terms. Riders may refuse a package that looks unsafe or prohibited.

Only to run deliveries, keep everyone safe, and meet legal duties. We don’t sell data or show ads. Read the Privacy Policy.

Email moveonsupport@moveon24-7express.com, or use Live Support inside the app.